Policies

Payment

We accept payments through credit cards and PayPal. Items will not ship until payment is received and cleared. If payment is not received within 3 business days, the item will be relisted.

Shipping

All items will ship within 2-3 weeks of the purchase date unless otherwise specified. All items will be shipped with a tracking number. Since we ship through FedEx, we require a physical address rather than a PO Box.

United States shipping rates and times listed on each item apply to the lower 48 states only. Please inquire about potential increases on rates and times for Alaska and Hawaii.

Refunds and Exchanges

Since most of our items are made to order, they cannot be returned. We will replace any item that is damaged during the shipping process. In most cases we will ask for the damaged item to be returned.

Privacy

Drakestone Designs will only collect and use your personal information in order to make Drakestone Designs better, faster, and more convenient for you. We will never disclose your personal information without your explicit consent. As Drakestone Designs evolves, this privacy policy is likely to evolve with it. We will not reduce your rights under this policy without your explicit consent. We will post any policy changes on this page and, if the changes are significant, we will provide a more prominent notice.